Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Blitzu for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
Blitzu will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Blitzu representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Blitzu reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Blitzu support as to how the return should be handled prior to placing the items back in transit to Blitzu.
How to request an RMA (Return Merchandise Authorization)?
Contact Customer Support through the online "Contact us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.
- Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
- Select "Return Authorization Request" as the topic for your contact.
- Use the Attach Documents field to provide digital images of damaged or defective products.
You will be notified when your return is received at our facilities with an indication as to what will follow.
If you have requested a refund, be advised that returning funds usually take 1-2 weeks to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).